Notes from live implementations
Written by the consultants doing the work, not a content team. What actually changes when a system goes in, sector by sector.
The AI tools worth building, and the ones we are building
Most AI pilots fail in a recognisable way. Something impressive is demonstrated, everyone agrees it is the future, and six months later nobody uses…
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One assistant across every system: a worked example
This is an illustration, not a client engagement. The systems, the questions and the frustrations are the ordinary ones in contracting; no client…
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The Future of Your Restaurant Starts with ERP: From Kitchen to Customer's Door
In every restaurant or café, competition is no longer just about food quality, but about the speed of reaching customers everywhere. The challenges…
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ERP for car repair workshops: job cards, parts and the hours you can actually bill
A workshop makes money on two things: hours sold and parts margin. Most workshops can tell you roughly what they invoiced last month and almost none…
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ERP for transport and logistics: cost per trip, not cost per month
Transport companies usually know their total fuel bill, total maintenance and total payroll. Far fewer can say what a specific trip cost against what…
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ERP for trading and distribution: margin lives in the detail
Distribution runs on thin margins and high volumes, which is an unforgiving combination: a small percentage error repeated across thousands of lines…
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ERP for retail and e-commerce: one stock figure across every channel
Retail problems are rarely dramatic. They are a hundred small discrepancies a week: an item sold online that was not on the shelf, a promotion that…
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The months after go-live decide whether the project worked
Implementation projects are judged on the launch and lived with for years. The launch is the easy part. What determines whether the investment…
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ERP in banking and financial services: what actually changes
Financial institutions rarely lack systems. They have a core banking platform, a treasury tool, a spreadsheet for budgets, a separate payroll, and a…
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How to choose an ERP platform without regretting it in year two
Most ERP regret is a selection problem, not a software problem. The platform was chosen from a demo, the demo showed the parts that work beautifully,…
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ERP for contracting and real estate: knowing the margin while you can still act on it
On a construction project the margin is decided on site and discovered in the accounts, usually several weeks apart. By the time a cost overrun…
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Microsoft Dynamics 365: when the Microsoft answer is the right one
Dynamics is chosen for reasons that have little to do with the ERP feature list and everything to do with the estate around it. That is a legitimate…
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ERPNext: where it fits, and where it does not
ERPNext gets recommended for the wrong reason more often than any other platform we implement. The reason given is that it is free. The reason it…
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ERP for schools, universities and training institutes
Educational institutions carry an administrative load that grows faster than the teaching does. Admissions, timetabling, attendance, assessment,…
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ERP for events and exhibitions: knowing the margin before the hall is cleared
Event companies run a year of planning into four days of execution, and then take weeks to work out whether they made money. The pattern is familiar:…
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Fleet management that pays for itself
Vehicles are among the largest running costs a company carries and among the least examined. The fuel bill is paid, the workshop invoice is paid, the…
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ERP for hospitals and clinics: the parts that are not clinical
A hospital runs two businesses at once. One is clinical and sits in the HIS or EMR. The other is a complicated supply, staffing and billing operation…
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ERP for hotels and tourism: closing the gaps between departments
A hotel is several businesses sharing a building: rooms, food and beverage, events, and often a spa, a laundry and a gift shop. Each tends to arrive…
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What an Odoo implementation actually involves
Odoo demonstrates well. That is part of the problem: the demo makes it look like configuration, and the difference between a configured Odoo and an…
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ERP in the public sector: budget control, procurement and the audit trail
Public bodies are measured differently from companies. The question is not whether a profit was made but whether public money was spent within…
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A company website that does more than exist
Most corporate websites are brochures that took four months to agree on. They load slowly on the phone where most people open them, they say the same…
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When off-the-shelf software stops being enough
Packaged software covers the processes every company shares. The work that makes your company different is usually the work that never fitted, and it…
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Zoho for operations: what it does well, and what it will not do
Zoho is the easiest of the platforms we implement to start with and the easiest to outgrow badly. Companies rarely regret starting on it. They regret…
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