How we handle your data
What we collect, why we hold it, and the commitments we make to clients. Written to match our Terms & Conditions rather than to sound reassuring.
Who we are
Tarynix Solutions (“Tarynix”, “we”, “us”) is a technology consulting and solutions company delivering ERP implementation, software development, AI implementation, fleet management, support and training. This policy explains what personal and business data we handle, why, and what rights you have.
It reflects the commitments in our Terms & Conditions, which govern every client engagement. Where a clause is quoted below, the clause number refers to that document. The full terms are published on our Terms & Conditions page.
For any question about this policy or your data, contact info@tarynix.com.
Data we collect
Information you give us. When you submit the contact form, email us or message us on WhatsApp, we receive your name, company, email address, phone number and whatever you choose to write to us.
Client project data. During an engagement we may access data held in your systems — records, documents, configuration, system access, third-party credentials and infrastructure details you provide so the Services can be performed (clause 4.1).
Technical data. Standard web-server information such as IP address, browser type and pages requested, used to keep the site available and secure.
How we use it
To respond to your enquiry and prepare a quotation or proposal.
To deliver, support and improve the Services agreed in a quotation, proposal or order form.
To meet legal, accounting, tax and regulatory obligations.
We do not sell your personal data, and we do not use enquiry details for unrelated marketing.
Who is responsible for what
You remain responsible for your data. We process personal data only in accordance with the specification and your written instructions, and in compliance with applicable data-protection law (clause 10.3).
You are responsible for ensuring your own compliance with applicable laws, regulations, data-protection obligations and export controls, and for data-migration readiness and user acceptance (clause 4.1).
You retain ownership of your pre-existing data, intellectual property and materials. You grant us a licence to use those materials solely for the purposes of the Project (clause 9.3).
Subprocessors, subcontractors and hosting
If we engage subprocessors they are bound by confidentiality and data-protection obligations no less stringent than those in our agreement with you (clause 10.4).
We may subcontract or appoint resellers to perform part of the Services, but we remain responsible for our obligations to you (clause 14.1).
Where we provide hosting, cloud or managed services, third-party cloud providers, infrastructure vendors or SaaS providers may be involved. We manage that relationship to the agreed service levels (clause 7.1). You are responsible for third-party licence, infrastructure and connectivity costs not included in the quotation (clause 7.2).
If you self-host, we provide installation, configuration and documentation, but ongoing monitoring, backups, infrastructure security and uptime are your responsibility unless a separate managed-service agreement is in place (clause 7.3).
Confidentiality
Each party keeps the other’s Confidential Information confidential and does not disclose it to third parties except (a) as required by law, (b) to its professional advisers, or (c) with the other party’s prior written consent (clause 10.1).
The receiving party takes all reasonable measures to protect that information and ensures its employees and subcontractors do the same (clause 10.2).
These obligations survive the end of a Project for five (5) years, or longer where the law requires it (clause 10.5).
Security
We apply reasonable technical and organisational measures to protect information, including access control on a need-to-know basis and confidentiality obligations on our staff and subcontractors (clause 10.2).
Service availability may be affected by scheduled maintenance, force majeure or third-party provider downtime; our liability does not extend beyond the service levels agreed in writing (clause 7.4).
No system is perfectly secure, and software cannot be guaranteed error-free (clause 13.3). If a breach affects your personal data we will act promptly and notify you where the law requires.
Intellectual property in what we build
Intellectual property rights in the Deliverables we create — software, code, configurations, design, methodologies and documentation — remain our property unless otherwise agreed in writing (clause 9.1).
On payment in full, you receive a non-exclusive, non-transferable, worldwide licence to use the Deliverables for your internal business operations. Sublicensing, resale or commercial exploitation requires our written permission (clause 9.2).
If you require ownership of custom-developed source code or exclusive rights, that is negotiated in writing and additional fees may apply (clause 9.4).
Deliverables remain our exclusive property until all amounts due are paid in full (clause 18.2).
Use of your name and logo
Clients consent to us citing their name and logo as a reference or case study, unless they ask us in writing not to (clause 15.1). You can withdraw that permission at any time by writing to us and we will remove the reference.
Beyond a name and logo, neither party makes a public announcement about a Project without the other’s prior written consent (clause 15.2). That is why every testimonial on this site is published only after the client has approved it.
Retention
Enquiries are kept while we are in contact and for a reasonable period afterwards. Project and accounting records are kept for as long as the engagement, our confidentiality obligations and applicable law require, then deleted or anonymised.
Your rights
Subject to applicable law you may ask us to access, correct, delete or restrict use of your personal data, or object to it. Write to info@tarynix.com and we will respond within a reasonable period.
Where we hold data on behalf of a client, we will refer your request to that client, who controls it.
Cookies and this website
This site does not set advertising or tracking cookies. Fonts are loaded from a third-party provider, which necessarily receives the request that delivers them.
The interactive 3D model on our AI page is served by Spline and loads only on larger screens.
Messaging us on WhatsApp means your message is also handled by WhatsApp under its own terms.
Governing law and disputes
This policy and our Terms & Conditions are governed by the laws of the United Arab Emirates (clause 16.1).
Disputes are referred first to mediation before any further step (clause 16.2). Notices must be in writing, by email to the address in the quotation or by registered mail, and are deemed received three business days after dispatch (clause 17.4).
Changes
We may update this policy as our services or the law change. The version published on this page is the one in force.
Contact
Tarynix Solutions · info@tarynix.com · +971 54 738 9262
Questions about how we handle data?
Ask us directly. We would rather answer a hard question before an engagement than after one.